Terms of service
Last updated November 15, 2026
Team Drop Shop (“we”, “us”) is a group ordering service for custom team shirts, run from Austin, Texas. By starting or joining an order you agree to these terms.
How it works
- An organizer starts a group order, picks the shirt and design, and shares a link. Each member chooses a size and any name or number, and pays for their own shirts (or asks the organizer for help from the team fund).
- Shirts are printed to order after the order closes and every member's payment has gone through. We use outside print partners to make and ship them.
- Prices are shown before you pay. The price you see is the price you pay, plus shipping if your order ships to each person.
Designs and what you may print
- The organizer is responsible for the design on the order. By uploading or choosing a design you tell us you have the right to print it.
- Logos, mascots and names that belong to someone else (for example a school or a sports league) may need that owner's permission. We may hold, change or cancel an order for a design we think is not allowed, and we do not print hateful, unlawful or infringing content.
Referral credits and golden hour
- After you order you get a personal link. For each person who orders their own shirt through your link while your 24-hour window is open, your own order total goes down ($1, or $2 in your first three hours or during a golden hour restarted by the organizer). Credits can bring your shirt to $0 but never below it, and they do not apply to shipping or to team-fund chip-ins.
- Credits do not roll over, are not cash, and apply only to your own order. A referral counts only for a different person who completes their own order.
Partner program
Partners (league admins, coaches, group moderators, captains and officers) earn $1 per shirt on orders that start from their link once the charge has cleared. Partners must tell people they earn money from the link, as the law requires.
Limits
We provide the service “as is”. To the extent the law allows, our total responsibility for any order is limited to the amount you paid for it, and we are not liable for indirect or consequential losses (for example a missed game date). Colors on screen can differ slightly from the printed shirt. These terms are governed by Texas law.
Contact
Shipping, payments & refunds
Last updated November 15, 2026
When you are charged
- When you check out, your card is held, not charged, and your order is confirmed right away.
- You are charged once, for the final amount, when your 24-hour window closes. Your final amount can be lower than the held amount if referral credits came in while the window was open. Anything not charged is released.
- Nothing is sent to the printer until the order has closed and every payment has cleared.
Refunds
- All sales are final. Every shirt is custom printed for you, so we cannot take it back or refund a change of mind, a wrong size you chose, or a name or number you typed.
- The exception: if we cannot make your order at all, or a printer cancels it, we refund the charge for it in full automatically and email you.
- If your shirt arrives damaged or misprinted, email us a photo at [email protected] and we will make it right.
- Please contact us before disputing a charge with your bank, so we can fix it quickly.
Shipping
- Group shipping (chosen by the organizer): the team's shirts ship together to the organizer, with no shipping charge. A member may choose to have theirs shipped to their own address instead, with the direct-shipping charge.
- Direct shipping: $5.99 for the first shirt and $1.99 for each extra shirt in the same checkout, to one address.
- We ship within the United States. Shirts are made to order, so delivery takes longer than in-stock items. Your order page shows its status, and we email you tracking when it ships.
Privacy policy
Last updated November 15, 2026
What we collect
- Organizers: first and last name, email, optional phone number (used only so a team can be found, never shown), the team details you enter, and a shipping address if you choose group shipping.
- Members: name, email, shirt size, the name or number to print, and a shipping address when your shirts ship directly to you.
- Payment: handled by Stripe. Your card details go to Stripe and never touch our servers; we keep only a reference to the payment.
- Your browser: your own order and organizer links are remembered in your browser's storage so you can find them again. We read a city-level location from your connection to show nearby teams first; we do not store it.
Who sees it
- The organizer sees the names, emails, sizes and print details of the people who ordered on their team. Other members see only first names, as in the “closest to free” board.
- Our service providers get only what they need: Stripe (payments), our print partners (name, shipping address and the design, to make and ship the shirt), and our email service (to send your confirmation and shipping emails).
- We do not sell your information and we do not show ads.
The app and notifications
You can install Team Drop Shop on your phone or computer, and the Android and iPhone apps use the same service. If you turn on notifications we store a device address (a web push address or an Apple device token) linked to your order so we can tell you about your own order: referral credits, golden hour, your final charge, shipping and, for organizers, who joined. We use it for nothing else, and we do not send promotions. We delete it when you turn notifications off, when your device stops accepting them, and in any case 120 days after you turned them on. Google, Mozilla, Microsoft and Apple carry notifications to your device for us. Your browser or phone remembers your order links so you can find them again; the app saves fonts, icons and pictures on your device so it opens faster and shows an offline screen, but never your order details.
Children
Many teams are for young players. Orders are placed by organizers and parents, not by children, and we do not knowingly collect information directly from children under 13. If a child's name appears on a shirt, it is the name the adult typed.
Keeping and deleting
We keep order records as long as we need them to run orders, handle problems and meet tax and payment rules. To have your information deleted, email [email protected] from the address on the order. We may keep what the law requires us to keep.
Security
Connections are encrypted, private links carry a secret key, and we keep access to stored information limited. No service can promise perfect security.
Changes
If we change this policy, we will update the date above.